Terms of service

1. Overview

This website is operated by Stonebrook Mercantile Limited. Throughout the site, the terms “we”, “us” and “our” refer to Stonebrook Mercantile Limited.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Online Store Terms

By using this site, you confirm that:

You are at least the age of majority in your country, or have given consent for a minor to use this site
You will not use our products for any illegal or unauthorised purpose
You will not transmit any viruses or harmful code

3. Products & Services

We offer clothing, handmade goods, furniture, home décor.

All product descriptions and prices are subject to change without notice
We reserve the right to discontinue any product at any time
We do not guarantee that colours and images will display accurately on your device

Handmade Goods:
Due to the nature of handmade and artisan products, slight variations in colour, texture, and finish may occur and are not considered defects.

4. Orders & Billing

We reserve the right to refuse or cancel any order at our discretion, including:

Orders that appear fraudulent
Bulk or reseller orders

You agree to provide accurate and complete billing and account information.

5. Pricing & Payments

All prices are listed in New Zealand Dollars (NZD) unless stated otherwise
Prices may change at any time without notice
Payment must be received in full before orders are processed

We reserve the right to correct any pricing errors.

6. Shipping & Delivery

Shipping times are estimates only and may vary due to circumstances beyond our control.

Risk of loss or damage does not pass to you until the goods are delivered, in accordance with your rights under the Consumer Guarantees Act 1993.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details on returns, exchanges, and refunds.

8. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only.

9. Intellectual Property

All content on this website, including images, logos, branding, and text, is the property of Stonebrook Mercantile Limited and is protected by copyright and intellectual property laws.

You may not use, reproduce, or distribute any content without prior written permission.

10. Third-Party Services

We may use third-party providers for payments, shipping, and other services. We are not responsible for the actions or policies of these third parties.

11. Limitation of Liability

To the fullest extent permitted by law, Stonebrook Mercantile Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits your rights under applicable consumer laws.

12. Indemnification

You agree to indemnify and hold harmless Stonebrook Mercantile Limited from any claims arising from your breach of these Terms or misuse of our website.